{"id":39820,"date":"2024-07-10T12:00:00","date_gmt":"2024-07-10T20:00:00","guid":{"rendered":"https:\/\/www.hayden-homes.com\/blog\/?p=39820"},"modified":"2024-11-11T16:16:14","modified_gmt":"2024-11-12T00:16:14","slug":"hayden-homes-receives-prestigious-honors-from-avid-awards","status":"publish","type":"post","link":"https:\/\/www.hayden-homes.com\/blog\/hayden-homes-receives-prestigious-honors-from-avid-awards\/","title":{"rendered":"Hayden Homes Receives Prestigious Honors from Avid Awards"},"content":{"rendered":"\n<p>The awards place Hayden Homes in the top 25 percent of homebuilders in the nation for outstanding customer service<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"1024\" height=\"341\" src=\"https:\/\/www.hayden-homes.com\/blog\/wp-content\/uploads\/2024\/11\/Avid-Award-1024x341.png\" alt=\"\" class=\"wp-image-39821\" srcset=\"https:\/\/www.hayden-homes.com\/blog\/wp-content\/uploads\/2024\/11\/Avid-Award-1024x341.png 1024w, https:\/\/www.hayden-homes.com\/blog\/wp-content\/uploads\/2024\/11\/Avid-Award-300x100.png 300w, https:\/\/www.hayden-homes.com\/blog\/wp-content\/uploads\/2024\/11\/Avid-Award-768x256.png 768w, https:\/\/www.hayden-homes.com\/blog\/wp-content\/uploads\/2024\/11\/Avid-Award.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Redmond, Ore., July 10, 2024<\/strong> \u2014<a href=\"https:\/\/www.hayden-homes.com\/\"> <\/a><a href=\"https:\/\/www.hayden-homes.com\/\">Hayden Homes<\/a> is proud to announce that three of the company\u2019s regional divisions have been awarded the prestigious 2024 Avid Benchmark Award for excellence in home buyer satisfaction, including Greater Spokane and North Idaho, South Idaho and South Washington regions.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.avidratings.com\/press-releases\/avid-awards-us\/\">The Avid Awards<\/a> set the standard for exemplary customer service in the home building industry and honor home builders who achieve the highest scores on Avid\u2019s detailed customer New Home Move-In Experience survey, which is taken from the first 90 days of homeownership. This year, 462 home builders were evaluated using data from January to December 2023.<\/p>\n\n\n\n<p>To receive an Avid Award, each winning builder must achieve a score within or above the top 25th percentile across their US-based counterparts, including some of the largest publicly traded NYSE\/NASDAQ builders, North America\u2019s largest private builders, and hundreds of small volume and custom builders from coast to coast.<\/p>\n\n\n\n<p>\u201cWe are honored and humbled to once again be selected for these coveted Avid Awards, said Sean Bearden, customer experience director for Hayden Homes. \u201cOur team members are passionate about providing an outstanding customer service experience for homebuyers\u2013and these awards are a deeply meaningful recognition of this commitment to excellence.<\/p>\n\n\n\n<p>Several individual Hayden Homes team members have received a special award from Hayden Homes for scoring in the top 10% of Avid\u2019s national customer satisfaction database for their respective roles. This means they scored an exemplary 98% or higher for overall customer service satisfaction:<\/p>\n\n\n\n<ul><li>Kurstin Anderson, Hayden Homes Community Manager, South Idaho region<\/li><li>Kris Cavin, Hayden Homes Community Manager, Oregon region<\/li><li>Cody Compeau, Hayden Homes Project Manager, Oregon region<\/li><li>Adam Cumpiano, Simplicity by Hayden Homes Senior Project Manager, 1-5 Oregon region<\/li><li>Stacy Flasher, Hayden Homes Community Manager, Greater Spokane and North Idaho region<\/li><li>Michael Haugen, Hayden Homes Community Manager, South Washington region<\/li><li>Jeremy Nelson, Simplicity by Hayden Homes New Home Advisor, Central Oregon region<\/li><li>Keenan Roberts, Simplicity by Hayden Homes Project Manager, South Idaho region<\/li><li>Thomas Raught, Hayden Homes Project Manager, Greater Spokane and North Idaho region<\/li><li>Jeff Schamp, Hayden Homes Customer Service Tech, Oregon region\\<\/li><\/ul>\n\n\n\n<p>Since 1992, the Avid Awards have served as a reliable indicator of customer service quality in the home building sector. Avid Ratings have played a pivotal role in increasing transparency regarding builder performance based on consumer feedback.<\/p>\n\n\n\n<p>To determine the Avid Award recipients, home builders are assessed using Avid\u2019s proprietary platform, AvidCX&#x2122;. Every home buyer survey in the database is examined to calculate each builder\u2019s overall rating. Avid\u2019s New Home Experience surveys gather comprehensive home buyer feedback, offering unparalleled insights into overall satisfaction, likelihood of referral, actual recommendations, and strategic customer experience diagnostics for home builders.<\/p>\n\n\n\n<p>&nbsp;\u201cWe are thrilled to honor this year\u2019s Avid Award winners, recognizing their unwavering dedication to outstanding customer satisfaction, said Aaron Everson, CEO of Avid Ratings. \u201cThese home builders have shown remarkable resilience in addressing their buyers\u2019 needs. Their agility, perseverance, and commitment to excellence in service have rightly earned them these well-deserved accolades.\u201c<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The awards place Hayden Homes in the top 25 percent of homebuilders in the nation for outstanding customer service Redmond, Ore., July 10, 2024 \u2014&#8230;<\/p>\n","protected":false},"author":6,"featured_media":39821,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[180],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hayden Homes Receives Prestigious Honors from Avid Awards - Front Door Blog by Hayden Homes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hayden-homes.com\/blog\/hayden-homes-receives-prestigious-honors-from-avid-awards\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hayden Homes Receives Prestigious Honors from Avid Awards - 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